Case Study: Majid Al Futtaim (MAF)
Reducing Costs and Improving Quality with YALLO
Simplifying Complex Challenges with YALLO's Tailored Talent Solutions
MAF Faced Rising Costs, Inconsistent Talent, and Delayed Onboarding
As a business reliant on diverse IT systems like Oracle, SAP, and Salesforce, MAF struggled with escalating support costs, inconsistent consultant quality, and delays in onboarding critical talent. These challenges hindered our ability to maintain smooth operations and meet project timelines.
The Challenge
High Costs, Low Quality, and Delayed Onboarding
Majid Al Futtaim (MAF), a leading conglomerate in the Middle East, faced significant challenges in managing their IT support operations. The cost of maintaining their support team had skyrocketed, while the quality of consultants failed to meet their expectations. Additionally, onboarding processes for new consultants were delayed, causing disruptions in project timelines.
Adding to the complexity, MAF required expertise in multiple high-demand technologies, including Oracle Fusion, Hyperion, SAP Ariba, SAP S/4 HANA, Salesforce, and Microsoft Dynamics 365. Sourcing and managing a team with diverse skill sets across these platforms through multiple vendors became a cumbersome and inefficient process. MAF needed a streamlined solution to optimise costs, improve consultant quality, and ensure timely onboarding to support their digital transformation efforts.
How YALLO Helped MAF
Comprehensive Solutions with a Single Vendor
YALLO stepped in as a unique, full-service vendor capable of addressing all of MAF’s diverse IT needs under one roof. Leveraging our expertise in talent strategy and IT consulting, we built a customised solution to meet MAF’s requirements:
- Unified Vendor Approach: YALLO eliminated the need for multiple vendors by offering expertise across Oracle Fusion, Hyperion, SAP Ariba, SAP S/4 HANA, Salesforce, and MS Dynamics 365.
- High-Quality Talent Pool: We curated a team of top-tier consultants with proven track records, ensuring both technical excellence and cultural alignment with MAF’s operational ethos.
- Cost-Effective Remote and Onsite Support: To optimise costs, YALLO designed a hybrid support model that combined remote and onsite consultants. This approach not only reduced expenses but also ensured on-demand support tailored to MAF’s immediate and long-term needs.
- Seamless Onboarding Process: By leveraging our Talent in a Box solution, YALLO streamlined the onboarding process, significantly reducing lead times and enabling quicker deployment of resources.
Our solution directly addressed MAF’s challenges, ensuring they had the right talent at the right time without compromising quality.
The Result
A Trusted Partner with Proven Results
YALLO’s commitment to excellence and strategic alignment with MAF’s goals delivered measurable outcomes:
- Cost Reduction: The hybrid model led to a significant reduction in support team costs while maintaining service quality.
- Improved Consultant Quality: MAF experienced a noticeable improvement in the performance and reliability of consultants, fostering greater confidence in project execution.
- Preferred Vendor Status: Recognising YALLO’s unparalleled contribution, MAF designated us as one of their four preferred vendors. The trust we earned has paved the way for future collaboration, with our team expanding to support MAF’s growing IT landscape.
This partnership exemplifies how YALLO’s integrated approach can drive operational efficiency, enhance service quality, and create long-term value for clients.
YALLO has transformed the way we manage our IT operations. Their ability to deliver high-quality talent across multiple technologies has been a game-changer for us. The hybrid model not only reduced our costs but also ensured that we had access to the right skills whenever we needed them. YALLO’s dedication and expertise have made them one of our most trusted partners. We look forward to continuing this successful collaboration."
Let YALLO Solve Your Talent Challenges
Struggling with complex IT needs? Partner with YALLO for tailored solutions that reduce costs, improve quality, and deliver results. Book an appointment today to discuss how we can help your business thrive.
YALLO’s partnership with Majid Al Futtaim resulted in transformational outcomes:
