Role: Coupa Administrator
Location: Offshore (India preferred)
Employment Type: Contract
Duration: 6 months, rolling
Role Overview
We are hiring a Coupa Administrator to provide remote functional support for Coupa as part of a strategic AMS engagement. You will be responsible for managing user access, configurations, incident resolution, integrations monitoring, and master data activities in close coordination with the Coupa Lead onsite in Dubai.
Key Responsibilities
Provide Level 1 and Level 2 support across Coupa modules: P2P, SIM, CLM, Sourcing, Invoicing, Inventory, Spend Guard, etc.
Manage user roles and access provisioning, deactivation, and SOD policies.
Support configuration changes including approval workflows, business rules, and forms.
Perform routine system health checks and monitor integrations with ERP (SAP) via Boomi/MuleSoft.
Re-trigger failed integrations and investigate sync issues with master and transactional data.
Maintain supplier data, cost centres, chart of accounts, project codes, etc.
Support supplier onboarding, content management (catalogs, punchout sites), and invoice processing.
Assist with exception reporting, issue documentation, and knowledge base updates.
Work closely with the Coupa Lead and escalate unresolved or critical issues.
Required Skills & Experience
2–4 years of hands-on experience in Coupa functional support or admin role.
Good understanding of Coupa configuration, P2P lifecycle, and integration touchpoints.
Experience with Coupa-ERP interfaces (especially SAP).
Exposure to supplier onboarding, requisition-to-PO workflows, and invoice management.
Proactive, detail-oriented, and structured approach to service delivery.
Excellent communication skills, especially in a remote team environment.
Preferred
Coupa training or certification.
Prior experience in global delivery/AMS teams.
Exposure to middleware like Boomi/MuleSoft.