If you run a restaurant, you know how important it is to manage your tables effectively. You want to maximize your occupancy, minimize your wait times, and provide a great dining experience for your customers. But how can you do that without spending a lot of time and money on manual processes, outdated systems, or unreliable third-party apps?

That's where Oracle Food & Beverage comes in. Oracle Food & Beverage is a suite of restaurant technology solutions that can help you simplify and scale your restaurant enterprise. One of the solutions that Oracle Food & Beverage offers is the Simphony Table Management System (TMS), which integrates dining room management, reservation list, wait list, customer preferences and seating, and staff availability with the Simphony Point of Sale (POS) system.

What is Simphony Table Management System?

Simphony Table Management System is a cloud-based solution that allows you to perform the following actions:

• Make reservations: You can accept reservations from multiple channels, such as your website, mobile app, Facebook page, or phone. You can also integrate with popular online reservation platforms like OpenTable or Resy. You can control the number of reservations allowed during specific time periods and assign them to specific tables or sections.
• Maintain a wait list: You can manage walk-in customers by adding them to a wait list and sending them text messages when their table is ready. You can also track their estimated wait time and arrival status.
• Seat guests immediately at available tables: You can see an overview of your dining room layout and the status of each table on a graphical interface. You can easily assign guests to tables based on their party size, preferences, and availability. You can also transfer tables between servers or sections as needed.
• Track customer preferences and history: You can store customer information such as name, phone number, email address, birthday, allergies, favorite dishes, loyalty points, and feedback. You can use this data to personalize your service and marketing campaigns.
• Optimize staff availability and performance: You can monitor your staff's workload and performance by tracking their check-ins, check-outs, breaks, sales, tips, and ratings. You can also assign staff to tables or sections based on their skills and availability.

What are the benefits of Simphony Table Management System?

By using Simphony Table Management System, you can enjoy the following benefits:

• Increase your revenue: You can optimize your table turnover rate and reduce no-shows by using online reservations and text message notifications. You can also upsell your customers by offering them personalized recommendations based on their preferences and history.
• Improve your efficiency: You can streamline your operations by automating your table management processes and integrating them with your POS system. You can also reduce errors and waste by syncing your orders with your kitchen display system.
• Enhance your customer satisfaction: You can improve your customer service by reducing their wait times and seating them at their preferred tables. You can also increase their loyalty by rewarding them with points and offers based on their spending and feedback.

How to get started with Simphony Table Management System?

If you want to get started with Simphony Table Management System, you need to have the Simphony POS system installed in your restaurant. Simphony POS is the industry's leading cloud-based POS system that connects every interaction to achieve a single source of truth and profitably scale your business.

You can request a demo or contact Oracle Food & Beverage to learn more about Simphony POS and Simphony Table Management System. Oracle Food & Beverage is the global leader in restaurant technology solutions, serving customers in 180 countries, more than 350K locations installed, processing 25K transactions per minute, and more than US$150B in transactions per year.