The hospitality industry is undergoing a digital transformation, driven by the need to provide superior service and experience to guests, optimize operational efficiency, and innovate faster. However, many hotels still rely on legacy systems and processes that are siloed, complex, and costly to maintain. This hinders their ability to integrate with new technologies and platforms, such as cloud, mobile, social, and analytics.

To address this challenge, Oracle Hospitality has developed a cloud-native integration solution, called Oracle Hospitality Integration Platform (OHIP), which centralizes, consolidates, and streamlines all our interface capabilities and related processes into a single and unified platform. OHIP enables hotels to connect their applications with OPERA Cloud, our flagship property management system (PMS), and access a rich set of open APIs that expose the data and functionality within the PMS.

In this blog post, we will explore the benefits and features of OHIP, and how it can help hotels achieve their digital transformation goals.

What is OHIP?

OHIP is a platform that enables the integration and automation of various systems and processes used in the hospitality industry with OPERA Cloud. It provides a public developer portal where hotels can discover, purchase, and use countless hospitality APIs that cover various domains, such as customer relationship management, business blocks, activities, back office operations, loyalty programs, reservations, check-in/out, housekeeping, billing, and more.

OHIP also offers an interactive and responsive user interface (UI) and API documentation that guides hotels through the integration process. It allows hotels to troubleshoot, monitor, and secure their integrations using OAuth 2.0 based security and application-key based access. OHIP is designed from the ground up to meet the demands of hospitality operators and integrators, and to open their hotels to a world of opportunities.

What are the benefits of OHIP?

OHIP offers several benefits for hotels that want to integrate their applications with OPERA Cloud, such as:

• Faster time to market: OHIP reduces the time and effort required to integrate with OPERA Cloud by providing a self-service model that does not require Oracle intervention. Hotels can register, purchase, and use the APIs they need in minutes, without waiting for lengthy approval or provisioning processes.
• More innovation: OHIP enables hotels to access the latest features and functionality of OPERA Cloud through open APIs that are easy to use, secure, discoverable, and backward compatible. Hotels can leverage these APIs to create new products and services that enhance guest satisfaction and loyalty.
• Easier collaboration: OHIP facilitates collaboration between hotels and their partners and vendors by providing a common platform for integration. Hotels can share their data and functionality with third-party applications and websites, such as online travel agencies (OTAs), loyalty programs, payment processors, CRM systems, etc., and benefit from their value-added services.
• Lower cost: OHIP lowers the cost of integration by eliminating the need for custom development or maintenance of legacy interfaces. Hotels can use standard APIs that are supported by Oracle Hospitality and updated regularly with new features and enhancements.

How to use OHIP?

OHIP is available for subscription on the Oracle Cloud Marketplace . Hotels can sign up for a free trial or purchase a monthly or annual plan that suits their needs. Once subscribed, hotels can access the developer portal , where they can:

• Browse the catalog of available APIs and select the ones they want to use.
• View the API documentation and learn how to use them in their applications.
• Test the APIs using an interactive console that simulates real requests and responses.
• Monitor their API usage and performance using dashboards and reports.
• Troubleshoot any issues or errors using logs and diagnostics tools.
• Secure their API access using OAuth 2.0 tokens and application keys.

What are some examples of OHIP APIs?

OHIP offers a wide range of APIs that cover different aspects of hotel operations. Some examples are:

• OPERA Cloud Activity API: Makes available sales activity functionality for overseeing daily tasks such as appointments, sales calls, and contact follow-up .
• OPERA Cloud Block API: Focuses on business block functionality regarding a group of rooms held for guests attending an event meeting or function .
• OPERA Cloud Back Office Operations API: Addresses end of day which closes balances each day’s business activities by reconciling guest folios processing credit card transactions rolling the business date forward printing final reports .
• OPERA Cloud Customer Relationship Management API: Provides access to profile management functionality. There are different types of profiles—including guest, company, and travel agent—and they store information about each .

How to learn more about OHIP?

If you want to learn more about OHIP and how it can help you integrate your hotel applications with OPERA Cloud, you can:

• Watch this video that explains how to use OHIP's Rest APIs to successfully manage your hotel operations by integrating all of your IT systems onto one platform .
• Read this datasheet that provides an overview of OHIP's features and benefits .
• Visit the Oracle Hospitality website that showcases our portfolio of cloud solutions for the hospitality industry .
• Contact us to request a demo or a consultation with our experts .

OHIP is a cloud-native integration solution that enables hotels to connect their applications with OPERA Cloud and leverage the power of open APIs. It offers a self-service model, a rich set of capabilities, and a secure and scalable platform that can help hotels achieve their digital transformation goals. OHIP is the future of hospitality integration.