Oracle Retail is a leading provider of cloud-based solutions for the retail industry, offering a comprehensive suite of modules for managing all aspects of direct commerce transactions, including order management, fulfillment, and customer service.

What is Order Management?

Order management is the process of managing the lifecycle of an order from the moment it is placed by a customer until it is delivered to them. Order management involves coordinating various activities across different channels and points of service, such as retail stores, websites, contact centers, kiosks, and mobile apps.

Order management is a critical function for retailers who want to provide a seamless and consistent customer experience across all touchpoints. Order management enables retailers to:

• Capture and process orders from multiple sources and devices
• Check inventory availability and allocate products from the optimal locations
• Fulfill orders efficiently and cost-effectively using various methods, such as ship-from-store, buy online pick up in store (BOPIS), or dropship
• Track and monitor order status and communicate with customers throughout the process
• Handle returns, exchanges, cancellations, and refunds
• Provide customer service and support for any issues or inquiries

How Oracle Retail Can Help You with Order Management

Oracle Retail offers a complete solution for order management that integrates all aspects of the transaction lifecycle across all channels and points of service. Oracle Retail's order management solution consists of three modules:

• Oracle Retail Order Administration Cloud Service: This module manages direct-to-consumer orders, whether they are taken on the website, contact center, or in the retail store. It provides visibility into the entire order process and allows customer service representatives (CSR) to manage the exceptions. From creation to shipment, it helps the business save time, increase efficiency, and meet the customer's brand expectations.
• Oracle Retail Order Orchestration Cloud Service: This module provides a view of inventory across the enterprise for the rules-based brokering engine to determine the optimal fulfillment location. With real-time visibility into inventory and order status, businesses can make informed decisions, avoid stockouts or delays, and maximize margins.
• Oracle Retail EFTConnect Cloud Service: This module enables Oracle to remove Order Administration Cloud Service from the costly and frequently changing Payment Application Data Security Standard (PA-DSS). It works with payment providers who are local or offer an extensive international network. It uses an industry-standard interface to the Order Administration Cloud Service and then translates the messages to the relevant format, enabling the Order Administration Cloud Service to be outside of the payment scope.

By using Oracle Retail's order management solution, retailers can benefit from:

• A fully integrated suite of modules that work together seamlessly
• A cloud-based platform that is scalable, secure, and reliable
• A flexible and configurable solution that can adapt to changing business needs and customer preferences
• A data-driven solution that provides insights and analytics to optimize performance and customer satisfaction
• A proven solution that is trusted by leading retailers around the world