ServiceNow
Go back

ServiceNow

ServiceNow is software based on the cloud, providing IT services for automating business tasks and their management. ServiceNow is developed to create the workflow for enterprises and automate various processes approved by ITIL principles (Information Technology Infrastructure Library). ServiceNow allows you to customize itself based on your requirements. ServiceNow uses Machine Learning technology to automate the processes and create workflows.

ServiceNow is used to meet business goals and maintain IT services. The people who use ServiceNow for multiple purposes are as follows:

  1. IT Staff: IT employees use ServiceNow to handle their IT needs and business services.

  2. Developers: Developers use this platform to create new functionalities that will extend more features and configurations.

  3. Support Teams: The organization’s support teams use this to support the organization’s employees and other management staff.

  4. Admins: Administrators can access various management services of ServiceNow, such as roles, tasks, delivery, and access to the users of this platform.

  5. Facilitator: They use it to deploy new processes in the applications and to extend the standard configurations for more usability.

​

Key Features of ServiceNow

  • ServiceNow enables instance-based implementation.

  • You can easily track assets in ServiceNow.

  • The approval process can be controlled.

  • Its activity dashboard can be used to track the activities.

  • The improved operational tracking helps to track the operations performed.

  • It doesn’t require much or complex configurations to get started with an enterprise.

  • ServiceNow provides better customer support with negligible maintenance costs.

  • You can visualize the real-time analysis of your processes.

  • ServiceNow security gives confidentiality and integrity of data.

  • You can easily customize the settings of ServiceNow based on your requirements.

​

Products of ServiceNow

ServiceNow offers a range of products to enterprises based on their needs. Some useful products of ServiceNow are listed below:

  1. Automating applications: ServiceNow offers a wide range of products that can be used to automate several business tasks. ServiceNow helps to automate the maintenance of service health and reduces manual intervention.

  2. Business Management Tools: The Business Management tools of ServiceNow are handy for business planning and execution. You can easily find the areas where you need to focus for the business development, and it gives you solutions that can accelerate your business.

  3. Customer Service Management Tool: ServiceNow also has a tool that can automatically help you manage your relationships with customers. It allows you to connect with your customers effectively and provide them with solutions to their queries very quickly. This results in increased satisfaction of customers that will eventually give more business.

  4. Security Management: The security tools of ServiceNow give you access to the dashboard where you can find the vulnerabilities in your applications and efficiently fix bugs in your applications. You can use the configurations of security management tools to increase the speed and efficiency of your security responses to the applications.

  5. Human Resources Management: The HR management database system is beneficial to HR managers as it allows you to focus on personalized HR services. It results in increased HR productivity, and you can easily optimize the service delivery using this tool.

​

Explore More

yellow abstract