Oracle CX Cloud
Oracle CX Cloud goes beyond traditional CRM solutions to help you build and manage lasting customer relationships. It also helps businesses to take action at every moment that matters—from customer acquisition to retention—and everything in between.
CX cloud products offered by Oracle are:
Marketing Cloud
Oracle CX Marketing Cloud ensures that marketers deliver personalized and exceptional omni channel experiences to customers. Oracle Marketing Cloud has unique features including Automation, Cross Channel Marketing, Content Marketing, Mobile Marketing Channels, Real-time Analytics and Social Marketing. The Oracle Marketing App Cloud is the best thing since sliced bread and connects hundreds of leading apps to Oracle’s open marketing cloud platform. Enable best in class digital marketing with:
Oracle Eloqua
Oracle Responsys
Oracle BlueKai
Oracle Maxymiser
Oracle Infinity
Service Cloud
Oracle CX Service Cloud helps differentiate brands by developing lasting and profitable relationships by unified social, web and contact center experiences. It helps in seamless customer engagements, infusing actionable insights, solving customer problems and above all delighting them. Oracle Service Cloud has attractive features including Omni-Channel Service, Self-Service, Intelligent Knowledgebase, Smart Assistants and an effective email response management system. Empower your workforce with:
High-Volume Contact Center
Customer service for high-value accounts
Field Service management
B2B and B2C Commerce platform
Smart content and Authoring
Engagement/ Sales Cloud
The Oracle CX Engagement Cloud allows you to vividly engage and support high value accounts using its advanced and inventive sales and service capabilities. Its AI and ML driven approach makes way for interesting features like ‘Win Probability Scores’ and ‘Next Best Sales Action’ suggestions, for making informed and intuitive sales and support decisions.
Oracle CX Sales Cloud offers cx solutions like:
Adaptive Intelligence
Sales Force Automation
Sales Planning and Performance Management
Partner Relationship Management
Sell everywhere with Commerce Anywhere
Oracle CPQ Cloud
Oracle Subscription Cloud
Commerce Cloud
Oracle Commerce Cloud is a holistic, extensible SaaS commerce solution that supports B2C and B2B ecommerce models in a unified platform. Oracle CX Commerce Cloud offers greater agility and incremental cost savings with its extensibility and control that is required for today’s ultra-competitive digital commerce market. It has out-of-the-box connectors and integrations with other Oracle applications including
Oracle Autonomous
Oracle Integration Cloud (OIC),
Oracle Marketing Cloud – Responsys,
Oracle Loyalty Cloud
Oracle CPQ Cloud
Oracle Retail Order Management System
Oracle Content and Experience Cloud
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