Salesforce Engagement Cloud
Experience Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other — and the data and records they need to get work done. This next-generation portal combines the real-time collaboration of Chatter with the ability to share any file, data, or record anywhere and on any mobile device.
Experience Cloud allows you to streamline key business processes and extend them across offices and departments, and outward to customers and partners. Now everyone in your business ecosystem can service customers more effectively, close deals faster, and get work done in real time.
You can build communities to gain deeper relationships with customers or provide better service by enabling customers to find information and assist each other online. Connect your external channel partners, agents, or brokers to reduce friction and accelerate deals. Empower employees to connect and collaborate wherever business takes them.
Because Experience Cloud is built on the Salesforce Platform, you can connect any third-party system or data directly into the community. Your organisation gains the flexibility to easily create multiple communities for whatever use case your business demands.
Features
Business Integration
Personalisation
Templates
Customisation and Branding
Mobile
Engagement
Management and Analytics
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