Domain knowledge in Warehouse Management, Transport Management; ability to convert business need or problem to specific and detailed requirements; ability to work as a team to design, configure, build, test and deliver appropriate packaged software or custom developed solution; ability to define and implement process improvements; expertise in documentation, communication, quality assurance, collaboration, stakeholder and time management.
Responsibilities
Responsible for the overall product/business solution design and delivery aspects of implementation.
Strong domain knowledge in any warehouse management solution with preferably exposure to Labor management and Transportation, Retail & E-commerce business process within Warehouse
Assists Project Managers in planning efforts including detailed project plan (work breakdown structure) based on the specific phase/need of the project
Facilitates/leads business diagnostics, process analysis and/or design workshops to help flush out as-is and desired to-be solution state and ultimately writes a solution design document to support business requirements
Leads the writing of functional specifications during the design phase of the project that supports the documented solution design
Develops functional business process test scripts (step by step instructional how to do) which outline new or updated end-user functional processes supported by the solution design which may include standard application functionality, customized modifications, data interfaces, reports/layouts, prepares for and conducts customized end user training workshops to support application training content outside of base application knowledge / Blue Yonder Certifications
Is a thought leader in their Product Solution area of focus and is able to apply that knowledge to customer situations
Provides advice to customers regarding industry best practices and process methodology.
Recognizes and highlights incremental revenue opportunities with existing customers/projects.
Serves as a functional liaison and attends and contributes to key meetings between Blue Yonder project team, key customer contacts, and customer users, up to and including key executive project sponsors
Understands how the Blue Yonder’s WMS solution can be configured and delivered to better facilitate customer business processes (ensuring ability to design, execute, and deliver)
Setup and coordinate user acceptance testing efforts which will support final acceptance and critical phase sign-off by the business owners
Follows up on cases opened with Blue Yonder Support Services to help in resolving defects for the customer
Provides non-technical end user support during the 'go-live' and post go live period
Ensures knowledge transfer is conducted with key customer project team/end users to maximize customers’ success (on their own) after Blue Yonder's project roll-off
Communicate project risks that may have a negative impact on the project schedule, scope or budget
Escalate project issues which surface and cannot be quickly resolved which will have an impact on the project schedule, scope or budget
Communicates and/or supports the business cases to Product Management Group and Product Development regarding specific trends for future product functionality and enhancements.
Skills
10+ years of specific experience working within Blue Yonder’s WMS, either as a customer of Blue Yonder or as a consultant implementing Blue Yonder solutions for customers.
Relevant solutions consulting and implementation experience within BY WMS
Strong business analysis skills, inventory optimization concepts
Current or prior experience working in a management consulting organization or Supply Chain Center preferred
Ability to prepare and deliver presentations for user, management, and executive level audiences. Strong verbal, written and interpersonal skills required